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Cancellation

Cancellations

If you cancel the order before it is shipped, we will refund the entire amount. Please call us or email us at cs@kandrueyewear.com to notify us about the cancellation. In case of Rx. Lens any modification or cancellation is not possible after order placed.

Returns

Kandru Eye Wear offers you a 30-days Peace of Mind Guarantee on all products that you purchase from us. To qualify for this, The Optical Frames: should not be bent or twisted or made scratches on demo lens. All screws and any embedment should remain intact and must be returned with all the original box, cover, pouch, selvet, plastic cover, instructions, guarantee and any other extras or complimentary offers, if any. The Sunglasses: should not be bent or twisted or made scratches on lens. All screws and any embedment should remain intact and must be returned with all the original box, cover, pouch, selvet, plastic cover, instructions, guarantee and any other extras or complimentary offers, if any. The Reading Glasses: should not be bent or twisted or made scratches on demo lens. All screws and any embedment should remain intact and must be returned with all the original box, cover, pouch, selvet, plastic cover, instructions, guarantee and any other extras or complimentary offers, if any. The Contact Lens: should not be opened or used, and must be returned with all the original box, cover, pouch, instructions, guarantee and any other extras or complimentary offers, if any and no cancellation or modification of Rx lenses. The Ophthalmic Lens: Ensure no scratches are made and should remain with all original packing materials like cover, box, plastic/foam wrapper, authenticity card and selvet cloth, and no cancellation or modification of Rx lenses. The Other Products: should not be opened or used, should remain intact and must be returned with all the original box, cover, pouch, plastic cover, instructions, guarantee and any other extras or complimentary offers, if any.

When we receive the item, we will inspect it to ensure everything is present and in it’s in original condition and then issue either a full refund or a different item in exchange, as per your request. Your money will be refunded in full within 30 days of the receipt of the product.

As stated You could either get a refund of cash or exchange it for a voucher. If this is not applicable, You could exchange the purchase product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value. The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Company is not responsible for any incorrect or miss-leading contact details. You will have a period of 7 (seven) days to confirm Your decision to us. In the event we do not receive any communication from You then your opportunity to obtain a refund, return or exchange will lapse.

Refunds are processed in 30 (thirty) working days but in case of payments by Cheque or Demand Draft, additional days may be required to dispatch and for the funds to be credited to your account.

Received Incorrect or Damaged goods?

If case the box in which the item has arrived has extensive visible damage, you are requested to contact our customer support as soon as possible at cs@kandrueyewear.com or 1800-11-3937.

We will ask you to return the product to us. Your money will be refunded in full within 7 days of the receipt of the product.